Visitor Policy
Visit Flow
I.Outpatient Process
II.Appointments
To facilitate access and protect the rights of patients, we recommend the use of real-name appointments
(1) Pocket Appointment (within 3 weeks): WeChat public account of The First Hospital of Wenzhou Medical University
WeChat Public Acount
Hospital App
Alipay Life
ZhelibanAPP
(2) Internet Appointment (within 3 weeks)): https://ww.wzhospital.cn; (clickable link)
(3) Telephone Appointment (within 3 weeks): call 114 and press 5, 12580 and press 6, 96345.
(4) Self-service Appointments for Same-day Numbers: all self-service machines in outpatient clinics, Smart QR codes for on-site services in outpatient clinics (on pillars in outpatient service stations).
(5) Community Appointments (within 2 weeks): all community health centres.
(6) Follow-up Appointments (within 2 months): Doctor's consultation period.
III.Outpatient Consultation Information
Clinic Time: New hospital area: Monday to Sunday 8:00-12:00, 13:30-16:30; Old hospital area: Monday to Sunday 8:00-11:30, 13:30-17:00.
Real-name Appointments: Use the patient's own information (valid ID or medical insurance card) for appointments and visits, as failure to do so may result in irregular visits.
Medical Insurance Electronic Voucher: The hospital already supports the National Health Insurance Bureau's "Medical Insurance Electronic Voucher", which can be applied for and used in the Alipay App card package without a card.
Initial Consultation with a Self-pay Card: Card registration at the charge office with ID card.
Check-in, Waiting and Consultation: Check-in and waiting at self-service stations and on each floor, and go to the consultation room when you hear the call. If you miss your appointment, please go to the service station for a new one.
Use WeChat to sweep the on-site QR code on the service station pillar in each consultation area to automatically sign in for patients, find the doctor who can take care of them fastest on site, pay bills online, and navigate the hospital, report on integrity and other self-service services. You can also check the progress of various services, medical guide and next consultation tips in the service interface. Notes on on-site services: If you are using our on-site services for the first time, you will need to verify your identity and appointment information through your mobile phone number; if the balance on your card is insufficient, you will be asked to pre-deposit your registration fee online when you sign in, and you will be automatically billed according to your card type and the title of the doctor you are seeing.
Payment Deduction: If no consultation payment is available, please confirm payment in a timely manner using channels, such as self-service machines, manual charge windows, mobile phone app and WeChat public account.
Late and Late Appointments: Late patients' numbers will be automatically cancelled and have to be rescheduled at the service stations: 3 consecutive late appointments within 6 months will be added to the "blacklist" and the booking status of each platform will be suspended.
4. Refund Process for Detection, Examinations, Treatments and Medicines
⑴Refund process for detections, examinations and treatment
⑵Refund process for medicines (medicines not yet collected)
Hospitalization Guide
Patients who are hospitalized in our hospital are required to abide by the rules and regulations of the hospital during their stay, obey the management of the ward physicians and staff of all departments, take good personal protection during the prevention and control of the COVIDF-19, cooperate in the implementation of the epidemic prevention and control measures, and protect a good medical environment and order.
I.Admission Instructions
First of all, we would like to thank you for your trust and support to our hospital. In order to cooperate with our medical services, we would like to ask you and your family to know the followings:We are sorry for the difficulties you have experienced in hospital due to the tight bed capacity. We will inform you by phone as soon as a bed becomes available.
(i) General Admission Process:
1.Once you have received your hospitalization information, please bring your visiting card and/or citizen card, ID card, bank card and various examination reports to the entrance of the ward.
2.Provide the nurse with your health code, travel code, nucleic acid test results of the COVID-19 within 3 days and antibody test results
of the COVID-19 within 7 days for yourself and your accompanying family members.
(ii) Pre-admission Process:
1.Pay the fee at the fee window on the 1st floor of Building 1, South Lobby with your citizen card or visiting card and explain to the fee collector how to proceed with the "pre-hospitalization" procedure.
2.The attending physician will issue a checklist.
3.Print the checklist at the "Pre-hospitalization Checklist Printing Office" on the right side of the South Hall on the 1st floor of Building 1.
4.Take the checklist and your citizen card or visiting card to the following locations for examination, and return home after completing the examination to await official notification of hospitalization.
(1) Blood will be drawn at the blood draw window on the 2nd floor of Outpatient Building 2 or 2nd floor of Building 3.
(2) Radiology Imaging Centre, 2nd floor of Outpatient Building 2 for film taking (appointment required, examination at designated time)
(3) ECG on the 3rd floor of Outpatient Building 2.
(4) Other examinations will be carried out according to the appointment time and location indicated on the checklist.
5.When you receive your hospitalization information, please bring your attendance card and/or citizen card, ID card, bank card, pre-hospitalization payment slip and various test reports to the entrance of the ward.
6.Provide the nurse with your health code, travel code, nucleic acid test results of the COVID-19 within 3 days and antibody test results of the COVID-19 within 7 days for yourself and your accompanying family members.
7.In accordance with social security requirements, pre-hospitalization must be admitted within 1 week, otherwise no reimbursement will be made for the period, nor will reimbursement be made for pre-hospitalization cancellation of hospitalization. If you wish to postpone your hospitalization for any reason, please go to the hospital's billing office in person with your card to complete the procedure of "termination of pre-hospitalization" and pay the relevant fees.
(iii) Notes:
1.While you are waiting to be admitted to hospital, you may choose any medical institution in case of any change in your condition or any other situation that you think requires immediate medical attention.
2.If you are admitted with your medical card, you can bring your medical card to the billing office within three days to convert it into a citizen card and be directly reimbursed for your hospitalization expenses.
3.Patients with medical insurance will be reimbursed in accordance with the rules of medical insurance; if you have been resuscitated in the emergency room before hospitalization, please bring the emergency certificate and cash invoice together with you to the Medical Insurance Office for reimbursement after you have been hospitalized.
Your health is our wish and we wish you a speedy recovery!
II.Outpatient Consultation Information
1.Patients and their companions should provide true personal information, truthfully inform the medical condition and epidemiological history, cooperate with the temperature measurement and information registration in the ward, follow the instructions of the medical staff and cooperate with the management. You are responsible for any delays in treatment, costs and disputes arising from fraudulent use of other people's names or concealment of medical conditions.
2.If you feel unwell or need help, please use the bedside pager to call the medical staff or inform the nurse's station by other means, and the medical staff will provide medical and nursing services in a timely manner.
3.The medical staff will explain the diagnosis of the disease, the progress of the disease, the treatment plan recommended by the doctor, the corresponding risks, the efficacy and the prognosis to the patient and/or the companion.
4.For special tests, treatments and procedures, you should sign an informed consent form, provided that you are fully informed by the doctor. Once you have voluntarily signed this form, it has the appropriate legal effect. You may appoint in writing a person with civil capacity as your representative to exercise the relevant informed consent rights and the right to make decisions on behalf of the patient.
5.You are not allowed to seek medical consultation outside the hospital, purchase medication, ask a doctor to come to the hospital for consultation or take other treatment without the consent of the doctor in charge, otherwise you will be responsible for any adverse consequences that may occur.
6.You are required to cooperate with the medical staff and bear the corresponding costs for any medical treatment items that are beyond the scope of medical insurance services.
7.Patients and companions are not allowed to leave the hospital area except for medical treatment and are not allowed to enter or leave other medical premises at will. Patients and companions must order meals from the hospital canteen and have them delivered to the ward by the caterer.
8.Patients and their companions are required to wear masks, wash their hands regularly, and refrain from visiting each other and chatting with each other during their stay in hospital. The companion should report to the medical staff in the ward if they have fever, chills, cough, shortness of breath, etc.
9.To ensure safety, it is strictly forbidden to bring dangerous objects into the hospital, to smoke or drink alcohol in the ward or in the ward, to use electric stoves, alcohol stoves, paraffin stoves, electric rice cookers, electric heaters and other household appliances, and to close doors and windows when the air conditioning is on. Violators will be dealt with in accordance with the relevant hospital regulations and will be held responsible for any adverse consequences that may occur.
10.In order to safeguard the lives of patients and to ensure that medical staff carry out medical acts, wards must not be locked or chained.
11.As the ward is a public place, please do not bring your personal laptops, cash, documents and other valuables into the ward, and if you do, please take care of them to prevent loss.
12.No visitors are allowed during your stay in the hospital. The ward is managed by 24-hour access control, and in principle, no escorts are arranged for ordinary patients. Only one permanent companion is arranged for those who do need a companion. If the patient is mentally abnormal or emotionally unstable, has a tendency to commit suicide, self-injury, injury or destruction, he/she needs to be accompanied by someone 24 hours a day.
13.If you are diagnosed with a legally infectious disease in the hospital, you will be subject to appropriate medical treatment or restriction of personal freedom in accordance with the law, and you should actively cooperate with us.
14.To prevent falls, bed rails are placed on one side of the bed and in exceptional cases on both sides (e.g. infants and children, especially those who can roll over; confused, agitated, etc.) to protect the safety of patients. Older patients, children and patients with a lot of sleep movements should have their bed rails raised. Parents should teach their children not to jump in bed and not to remove the bed rails at will. Parents are responsible for any accidents caused by their children.
15.We are the First Clinical School of Medicine of Wenzhou Medical University and are responsible for teaching all clinical specialties. Clinical teaching activities involve outpatient and inpatient related medical procedures, and the medical staff will fully protect your privacy during clinical teaching activities. Thank you for your understanding of our clinical teaching and your support for the development of medical talent.
16.We respect the religious beliefs and ethnic customs (e.g. diet, living habits, etc.) of our patients and their companions. If you need to do so, please inform the medical staff, who will do their best to accommodate them without compromising the quality of medical care or the treatment of other patients, but no religious ceremonies or other activities may be held on the premises.
17.Staff members are not allowed to accept "red envelopes". Any violation of this rule should be reported to the Supervision Office at 55578016.
18.We have set up a suggestion box in each ward and welcome your comments and those of your family members so that we can improve our work and services in a timely manner.
19.Fraud Prevention Notice Reminder: Anyone who contacts you by phone, SMS or WeChat and mentions brush-off rebates, online loans, bad credit, shopping refunds, dating and investment involving security accounts and transferring money is a fraud. Be wary of scams and refuse to be greedy for small profits. Commit yourself to not being scammed and your family to not being scammed!